![]() What is a workflow diagram, and who uses it?Ī workflow diagram - sometimes called a process flowchart - is a graphic/visual overview of a repeatable linear process intended to see a task through to completion. Ideally, there should be a workflow for each process, ideally with an associated diagram. It would certainly make for easier workflow analysis later to understand where there is room for improvement or what’s simply working great-but more on this later. Imagine if every team in your organization executed business process modeling like this. CSM follows up with the customer to set up the next meeting.Ten days later, CSM reviews customer usage data to ensure they are actively using the product.CSM initiates an email onboarding sequence based on customer needs. ![]() ![]()
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